Support Center

What are the reasons I can’t activate my license key?

Last Updated: Oct 22, 2018 03:35PM HKT
If you’re unable to activate your license key, the following are a few reasons why it might not have worked, along with some possible solutions.


  1. You’re using the incorrect software version.
    • Make sure you’re using the correct software version. XMind 8 Pro license key can only be used to activate XMind 8, not XMind 8 previous versions e.g. XMind 7 or different product XMind: ZEN.
  2. You’re not entering the complete serial number.
    • XMind Pro license key contains 5 lines of numbers and letters. Please copy and paste the complete serial number when activating the license key.
  3. You’ve exceeded the number of computers that your license can be activated on.
    • One XMind Pro license key can be used on your 2 computers. If your license key is being used on more computers than allowed by the XMind Software License Terms, you must buy a new product key.
  4. You’re not downloading the software from XMind official website.
    • If you have a counterfeit copy of XMind that wasn't published and licensed by XMind Ltd., activation won't work. Please click Here to download XMind.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found