Support Center

What should I do if I can't open my mind maps/if my files corrupted?

Last Updated: Oct 25, 2018 03:59PM HKT
When you open a file and it shows "Not a valid XMind file", please note that your file may be corrupted. At this time, please send us an email from XMind for Android.

Here you can send us an email.
-Tap Help > Email

Please tell us the following information when you send the feedback.
1. Where did you create the file? On XMind for Android, XMind: ZEN or XMind 8?
2. Before the file corrupted, what did you do with the file?
3. Please send us the file and we will try to fix the file for you. Please note that if the file become 0KB, we are unable to recover it any more. Attached is an example of the feedback.
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