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Xmind 8 is performing very slowly after updating to Mac OS High Sierra

Werner Oct 10, 2017 09:30PM HKT

After I updated macOS to High Sierra Xmind 8 (Update 5) is performing very slowly. Is Xmind optimized to High Sierra?

MacBook Air 1,3 GHz, i5, 4GB RAM, MacOS HighSierra

Thanks.

Werner

Up 2 rated Down
Michael Oct 11, 2017 06:36PM HKT
I am experiencing the same issue. I have the newest MacBook Pro and it's just too laggy to use.
Up 3 rated Down
Stephen Oct 15, 2017 06:26PM HKT
I am experiencing the same issue. I am a new user of Xmind and I am trying to use it on two iMacs both running High Sierra. One is a year old and the other is brand new and both have the same spec - 3GHz processor and 8GB memory and 2GB video memory. The software is completely unusable and I am spending more time correcting typing mistakes caused by the lag than I am doing what I wanted to do in the first place. I am very much regretting having spent money on the Pro version.
Up 2 rated Down
Max Oct 19, 2017 07:26PM HKT
Hi,

I agree, since High Sierra update, even small maps with 20 items are lagging just to scroll or type text?

I use it on a 2 month brand new MacBook Pro with 16Go of RAM and a 2,9 GHz Intel Core i7 so ... nothing should be a problem.

I paid for the pro version too and I can't use it now !


@Support : Any update about a fix ?


Thanks
Up 1 rated Down
Til Oct 20, 2017 07:29PM HKT
Hi, I got the same issue right now. I updated to 8 Update 5 (R3.7.5.201709290120) but unfortunately it's still very slow and nearly not possible to work with. I hope for a quick update, because I think, it's one of the best mind mapping tools there are.

Cheers,
Til
Up 0 rated Down
Josep Maria Oct 25, 2017 01:03PM HKT
I am experiencing the same issue. I have the newest IMac 5k and it's just too laggy to use.
Up 1 rated Down
Fabio Anziani Oct 30, 2017 12:41AM HKT
I'm experiencing the same performance issues with Xmind 8 Pro Update 5 on macOS High Sierra installed on an brand new iMac 5k . It's really slow and after a few minutes the lag on typing makes him unusable.

I understand that OS upgrades sometimes come with compatibility issues but please, I think we deserve at least an answer.

Letting your customers in the dark is not exactly a good move.
Up 1 rated Down
Chris Nov 07, 2017 10:52AM HKT
I got the same issue too.

I use the newest MacBook Pro and the High Sierra upgrade makes Xmind barely usable for me. Some feedback would be nice.

Up 0 rated Down
Neo Nov 18, 2017 02:55AM HKT
I got the same issue too.

I use the MacBook Pro 2016 and the High Sierra upgrade.
Up 0 rated Down
Jason Nov 20, 2017 11:12AM HKT
I got the same issue too.

I use the MacBook Pro (Retina, 13-inch, Early 2015) and the High Sierra upgrade.
Up 0 rated Down
Edwig Nov 20, 2017 10:28PM HKT
Same problem

Answer from XMind please ?!?
Up 0 rated Down
Alder Stone Nov 23, 2017 09:33AM HKT
My free version of XMind 8 is not merely slow with High Sierra (2015 MacBook Pro; existing maps won't load at all. Very concerned because my maps are one of the cores of my professional work. I've tested all other tools, including video production software which works fine. I've resolved an issue of my camera not transferring images. But this could be a deal breaker. Glad I backed up before upgrading to HS, but I hope this can be repaired quickly.
Up 1 rated Down
Alder Stone Nov 23, 2017 09:42AM HKT
Has anyone tried this fix suggested for Sierra users?

Scroll to the (current) post 4 by Sergey.

http://support.xmind.net/customer/portal/questions/16716654-xmind-no-longer-works-on-macos-sierra
Up 1 rated Down
Ben Nathanson Nov 23, 2017 04:50PM HKT
Yup, same issue here. Did anyone get a response from XMind on this?

Is it a bug or does XMind 8 not work with 10.13.1?

If so does this mean they are going to make us all pay for an upgrade?

XMind???

thanks

Ben
Up 0 rated Down
Alder Stone Nov 25, 2017 12:10AM HKT
Here's an update to my posts above. I was preparing to contact XMind Support via email (support@xmind.net) from their contacts page. One factor they want to know is what version of XMind are you using.

So, I opened XMind (again, I have the trial version), and got the version number -- XMind 8 Update 2, plus some long number. But I decided then to try to create a new map; I haven't done that since upgrading to High Sierra.

I created a simple new map, then saved it, and reopened it. Functioned without a glitch.

So then, on a lark, I decided to try again to open one of my existing maps, created before the HS upgrade.

IT OPENED!!!! Fully functional.

Then I opened my other one, my main one, upon which my professional work for the next few years will manifest, for which I'm creating a new web site.

IT OPENED!!!!!! Again, fully functional, and I can navigate it at normal speed. (It's a HUGE map, so ...)

Color me happy now.

My suggestion: for those of you using High Sierra but experiencing troubles, try creating a new map with just a couple of topics and subtopics, saving, reopen, then try your older maps/files.

I have zero idea if (or why) it will help you, but in the world of computational systems like interacting software, emergent phenomena happen that aren't really explainable in logical terms. Worth a try.

Hope this helps.

Stone

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