If you have subscribed to Xmind for Mobile or Bundle, you can unlock the full version by signing in with your account on the application.
Please make sure that the account you signed in is the one you used to purchase the subscription.
If you was purchased from App Store and failed to unlock the full version, you can restore purchase on the device where you bought the subscription.
Please fellow these steps to restore purchase.
1) Launch Xmind for iOS;
3) Sign in with your Xmind account;
4) Tap「Restore Purchase」to restore purchase.
Then, please try if you can unlock the full version now.
If it cannot work, please send us feedback from Settings > Send Feedback with the information below.
- Apple ID
- A screenshot of the receipt with purchasing date and time
- Device where you place the order(iPad/iPhone/Mac)