When attempting to open an XMind file on your computer, an error message stating “Sorry, failed to load contents from this file.“ Try the suggestions below to troubleshoot this problem.
Black Box
XMind 2013 v3.4.1 and later support the Black Box feature, please try to find a backup file first if you encounter the “File not open“ error. Please open a mind map and click "Window - Black Box" from the menu.
Update to the latest version
If you’re not using the latest XMind version, we highly recommend you download it from XMind’s website.
Email us
If you still can’t open the file, please send the .xmind file to xmind-8@xmind.net. Our developers will try to repair the corrupted file and send it back.
What to do if I can't open my XMind files?
