If you've purchased a subscription of Xmind from the App Store and still see your account showing up as the free plan. Do not worry, your purchase is guaranteed.
You just need to manually restore purchase on the device as your subscription information was not uploaded to our server in time.
If you've purchased from iOS AppStore, please try to restore purchases on Xmind for iOS.
1) Launch Xmind for iOS;
2) Enter「Settings」;
3) Sign in with your Xmind account;
4) Tap「Restore Purchase」to restore purchase.
Then, please try if you can upgrade to Pro version now.
If after performing the above steps, your account is still on trial, please contact us and send the following details in your ticket submission.
1) Attach a copy of your receipt as proof of purchase.
2) Take a screenshot of the error you get when you restore purchase.
3) Let us know your Xmind ID (not Apple ID).
4) Send feedback from Xmind for iOS(Settings > Feedback).
If you've purchased from Mac AppStore, please try to restore purchases on Xmind for Mac.
1) Download the latest version of Xmind from App Store;
2) Tap Xmind > Uprgade to Pro > Restore Purchase on Mac.
3) If you fail to restore purchase, please try to log out your Apple ID and sign in, then try the above steps again.
Choose Apple menu > System Preferences.
Click Apple ID, then click Overview. If you use macOS High Sierra or earlier, click iCloud.
Click Sign Out.
If after performing the above steps, your account is still on trial, please contact us and send the following details in your ticket submission.
1) Attach a copy of your receipt as proof of purchase.
2) Take a screenshot of the error you get when you restore purchase.
3) Let us know your Xmind ID (not Apple ID).
4) Send feedback from Xmind( Help > Feedback ), we need to get the log file to examine the problem.